Find answers to some of the most frequently asked questions below.  If you can’t find the answer to your questions please contact us and we’ll be happy to help.

Purchases, Shipping and Returns

When will my order be delivered?2021-10-12T08:19:06+00:00

Orders are processed daily from Monday to Friday and sent out via next day delivery service. It’s likely that you will receive your order within 1-3 working days. If there is an issue with your order either at the CGA studio or with one of our delivery partners, we will endeavour to let you know as soon as we are aware.

Do I have to pay for shipping?2020-06-15T09:52:12+00:00

We offer free shipping on all orders over £50 within the UK. Shipping costs for all other orders, including those with totals below £50 and orders for delivery outside the UK are calculated during checkout.

Can I return products and get a refund if I change my mind?2021-10-12T08:22:39+00:00

Yes, please return the item in the same condition you received it. Once we receive the item in the same condition you received it, we will process your refund. The cost of returning the product is the responsibility of the customer.

You can find our full returns policy and process here.

My order was damaged in transit, can I get a refund?2021-03-16T10:22:20+00:00

All orders are sent fully insured. If your order arrives and it has been damaged in transit, it is important that you notify Classical Guitar Academy within 24 hours. We will then contact the relevant courier to arrange your refund. Failure to notify Classical Guitar Academy within 24 hours of receipt means you are responsible for any damage. A partial refund may be offered should you still wish to return the product(s) in this instance.

Can I try any of your guitars before making a purchase?2020-04-11T16:25:35+00:00

Yes, please get in touch to arrange a retail appointment.

Are you able to make recommendations for suitable products via email/phone?2020-04-11T16:25:40+00:00

Yes, please get in touch if you have any queries regarding your purchase.

Do I have to pay any additional taxes if purchasing from outside the UK?2021-10-12T08:25:08+00:00

If purchasing from outside the UK, you may be responsible for import duty and/or other taxes related to importing goods from the UK into your country. Please check your own countries rules for goods imported from the UK.

Prices displayed on our website are inclusive of all taxes for UK customers.

Guitar Lessons and Classes

What qualifications does a guitar teacher require?2020-04-11T15:36:20+00:00

There is no formal or official qualification required to teach the guitar in the UK. However, it is possible to obtain other relevant qualifications by passing music degrees, graded exams etc. A degree in music is generally accepted as being a suitable qualification to teach the guitar.

What qualifications does the guitar teacher at CGA have?2020-04-11T15:36:20+00:00

Our guitar teacher, Ed Peczek, has passed a Grade 8 exam in classical guitar and has also graduated with a BMus (Hons) degree in classical guitar studies from the Royal Conservatoire of Scotland.

What teaching experience does the guitar teacher at CGA have?2020-04-11T15:36:20+00:00

He has taught privately and as a peripatetic guitar teacher in schools for many years and has a superb track record with getting his students through graded exams and even into careers in the music industry. Several of his students have gone on to study at university/conservatoire level. His guitar students also have a 100% pass rate for classical guitar graded exams.

How do I book a free trial guitar lesson?2020-04-11T15:36:20+00:00

Use our online booking system to book a lesson, or contact us directly.

When do guitar lessons take place?2020-04-11T15:36:20+00:00

Guitar lessons are available at various times throughout the week. Take a look at our online booking system for the most up to date times/days available for lessons.

Where do guitar lessons take place?2020-04-11T15:36:20+00:00

Guitar lessons take place at the Classical Guitar Academy’s studio.  This is located at Banks Mill Studios in Derby.  The address is:

Classical Guitar Academy, Studio 3.2, Banks Mill Studios, 71 Bridge Street, Derby, DE1 3LB

How much do guitar lessons cost?2020-04-11T15:36:20+00:00

The prices for each can be found on our prices page.

I’ve seen cheaper lessons elsewhere, why should I take lessons with CGA?2020-04-11T15:36:20+00:00

In short, you generally get what you pay for. Classical Guitar Academy prides itself in providing the very best classical guitar lessons in Derby. We have a conservatoire trained classical guitar teacher with a wealth of teaching experience. Many guitar teachers who offer cheap lessons do so because that’s the value they place on their service. They may not have confidence in their ability to teach effectively which is why they offer cheap lessons. Guitar teachers who offer these lessons may not have the same experience, training or qualifications as we do. Our service cannot be beaten and we offer excellent value for money.